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Frequently Asked Questions

HOW TO ORDER ?

 

Decided you want to have your own custom paintball clothing? Here are the simple steps you have to follow:

 

- Chose one of our jersey styles.

- Contact Anthrax design department by email, phone  or Skype. In case you want to create your own design, we will supply you with the needed templates.

- Explain to us every idea you have about your jersey and your prefered colors.

- E-mail us every logo you want to be on the jersey icluding team logo and sponsor logos. Major paintball brands logos can be added by our designers.

- Study our sizing charts and prepare a list of sizes, players names and numbers.

- Supply us with a delivery address.

- Study the order review that we will send you and arrange the payment.

 

HOW TO PAY ?

 

Worried about the way you will submit your payment? Dont be! You can pay your order by bank transfer or Paypal. In any case, you will receive an order review stating the total cost of your order and all the information for you to make the payment.

In order to start the process of the design and manufacture of a custom jersey, we need you to confirm your order by payment.

An advance payment of 150 Eur or 200 USD is needed in order to have our designers prepare a design for you. After we produce the design that you desire, we are ready to move to the production phase. All orders must be 100% payed before production begins.

In case you dont have a Paypal account you can create it at www.paypal.com

 

HOW LONG IS THE PRODUCTION TIME ?

 

STANDARD PRODUCTION

 

In Anthrax we take great pride in our quick production and delivery times. The design process takes between 7 to 10 working days. After the design is finalised the manufacturing process begins that takes another 12 working days. After quality inspection the jerseys are ready to ship to every part of the world. We ship our products through TNT express delivery. This service will reach everywhere in the world within 3 days, while it needs only 1 day to reach major European cities.

 

EXPRESS PRODUCTION

 

In case you are in a great hurry you can request an express delivery. In express delivery, we will try and get the whole process done for you within or less than 10 working days. This comes at no extra cost for you but it depends on our production schedule. So if you need it just ask for it!

 

HOW WILL THE PRODUCTS BE SHIPPED ?

 

Anthrax products ship to every part of the paintball world! For your shipping needs, we offer 2 different delivery methods:

- Standard post. This choise will not kill your wallet and will deliver your package in a week or so! Delivery times may vary though, for distant parts of the world!

- Express delivery. This service ensures delivery within one to three days to every part of the world. The shipping cost will be calculated (calculation based on order weight and location ) before your order goes out and you will be informed about out it. As soon as your order ships, you will receive a tracking number so that you can monitor online the process of the delivery!

 

Our staff will gladly offer information and advice regarding customs control and import regulations of the country where you want the goods delivered.



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